Refund Policy

Effective date: 20 October 2026

Purchases completed through Paddle

For a paid digital product purchase completed through Paddle, you may request a full refund within 30 calendar days from the transaction date, without giving a reason. This 30-day policy applies to Paddle-processed purchases only. It does not apply to free downloads or transactions completed through Garmin Connect IQ Store or another seller; contact that seller about its transaction.

To request a refund for a Paddle transaction:

1. Use the refund or support link in your Paddle receipt, or visit Paddle.net and select the refund option.
2. If you need help identifying the product or order, email support@darkwoodapps.com with the order reference and the email address used for the purchase. Do not send payment card numbers or security codes.

Paddle is the Merchant of Record for transactions completed through Paddle and processes the payment and refund. We will assist with a request that concerns our product. Refund processing times and the information Paddle needs to verify a transaction are handled through Paddle's buyer support process.

If a refund is issued, access to the paid product or related unlock may end. This policy does not reduce any mandatory statutory withdrawal, refund, or product-quality rights. Where applicable law gives you a longer period or stronger protection, that law applies.

Paddle's current Refund Policy explains its buyer request routes and statutory rights. Our 30-day offer above is specific to our products sold through Paddle.

Other purchase channels

Paddle does not process free Garmin Connect IQ Store downloads or orders completed through another seller. Refund requests for those transactions must be made to the seller that processed the transaction, subject to that seller's terms and mandatory law.